Have you ever dealt with a salesperson or a waiter who gave incredibly good service? What about someone who does not seem to care about you one bit? What people who want to return the next time you need to make another purchase or eat another meal? I'm willing to bet you would go back to the company or person who gave you great service. Have you ever considered that this same principle applies to eBay sales? One of the easiest ways to get more sales on eBay is to make all the guests that "Wow, I never had a good experience buying on eBay!" Once someone has bought from you and had a good experience, are much more likely to buy again. They already know they can trust you, you ship quickly, your descriptions are clear and honest, and all other buyers are asking about things when it comes to an unknown seller. Use these 5 tips and watch your repeat business through the roof … 1. Kohl’s may not feel the same. Quick Response When you have an item for sale on eBay and contact a potential buyer with a question, respond quickly. It is important, and really critical to your success to check your email several times a day.
Responding to a quick question can be the difference between you getting the sale or the buyer going elsewhere. 2. Accurate Listings When your list of items on eBay, write an accurate description. You do not have to write long paragraphs or inconsistent information but provide exact measurements, colors, condition, etc. Be honest and accurate with respect to its description. 3. Buyer Contact Once your items have been sold, be responsive to the buyer.
Contact them as soon as possible after the auction has ended, thanks for your purchase and provide the information required for payment. 4. Submit articles in your description, the precise details about the shipment. Make sure items are shipped within the time stated. In many cases, people buy something for a specific purpose and if you do not have, when expressed, not only mess up your schedule, but is likely to have lost a customer and opened the door for negative feedback. 5. Shipping & Handling You should always make up for actual shipping costs, or at most a little extra to cover the cost of shipping materials. There are a number of transmission of calculators that can be added to the description so people can calculate their own fleet. Another option is to say that it will provide actual shipping at the end of the auction, based on the destination. Overcharging your customers for shipping and handling is frowned upon and often result in dissatisfied customers. It is always a good idea to include a thank you note to each article you submit. It may be in a business card or something larger, whichever you prefer. Of course your thank-you note will also include the address to your eBay listings, and a friendly reminder for your customer to verify regularly over their great deals and outstanding customer service … John Lenaghan offers success tips and many other topics on the website online auction Advisor. Visit more ways to improve their buying and selling on eBay.