As well as customer satisfaction, employee satisfaction, which the employer branding has a significant impact out, is a very complex matter. In my experience quality monitoring and coaching systems here are contributing, often only recognized at a second glance.” With modern coaching company provide individualized training, objective feedback and all necessary information their agents to achieve the best results. Ideally, it is a continuous process, ranging from evaluating the situation, correction by training, the motivation to improvements. Although good team leader know how effectively is coached, they lack but too often the right tools and the time to engage fully to. The solution is so according to almato in integrated quality monitoring and eLearning solutions for contact centers, link coaching and quality monitoring.
The almato looks also great potential in the use of Systems, which show his decision-making and policy options the staff in every situation. This involves not slip over the agents a corset that makes him immobile and squeezing in a standardized process. A computer aided system for the real time interaction management, which brings together different applications and sources of information for the employee on a surface, and it allows him to respond individually to each request can significantly increase its flexibility. By the employees can concentrate more on the customers, its work will be more successful and increasing satisfaction with its own performance and work. The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and Customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider.