Tag: take advantage of every customer contact
Serve better, earn more take advantage of every customer contact as a sales opportunity. result developed a new approach to bypass the classic cold acquisition. Cologne, October 18, 2007: Who does not the savvy professionals who quickly launched, crawl under our desk in case of emergency, push the cable and everything will be fine. The customer is happy and your IT staff is already on the way to the next job. Everything will be good indeed? Or has he missed not a major opportunity to make more sales? Companies currently Miss chances to serve their customers better and to earn “, so the Managing Director of the Cologne result gmbh Walter Benedikt. Imagine that your customer calls your technical hotline and has a problem.
The technician goes out, fixes the problem, and now has the chance of each sales person dreams to speak with the customer. But his focus is often the technology and not the communication. And exactly set result: this Customer contact to an opportunity to make. The procedure is simple and both practical as also cost-oriented. Because training is the first step not the technician, but the head of the team and the management.
For us, it is very important that the team leaders also want this sales-oriented alignment of their teams and that they possess the skills and safety training sales skills to support their teams, so Christiane von Schonberg, Economist result. This new approach, which occasions specifically was implemented for companies from the IT, takes into account the following three areas: 1) a thorough analysis and a tailor-made approach at the beginning of our work is an intense exploration of the potentials and strategies of the company. In the Center are the communicative skills of the employees. While we approach resource oriented. The awareness of existing strengths is a first important stage of realization. Here we show you, for example, even better as these resources used can be. Also involves the collection of optimization opportunities, and ultimately to the question, how new values can be created by a changing communication”, as Peter Spahlinger, psychologist and trainer of result gmbh. 2.) coach-to-coach approach training usually have a critical weakness: your effects fade after some time or are not transferred into daily practice. Old habits show persistent. That’s why we start with (middle) management. Through a targeted coaching the team leader are enables, to train their employees in sales-oriented and continuously to manage especially in their daily professional practice. This approach allows much tighter and more sustainable learning as a one-off exercise”, so von Schonberg. 3.) inclusion of (inter) cultural factors communication takes place between a transmitter and a receiver never isolated, but determined to a large extent by their context (with). A central role While the corporate culture to. Especially large and internationally established companies must daily address this challenge. Therefore a () cross-cultural training for us one of them with.