Tag: general

Customer Satisfaction Is Their Business

November 2, 2016


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Whatever your business is – you’re really in the business of satisfying customers. The degree of customer satisfaction to deliver determines the level of long-term success achieved in business. Make customer satisfaction a top priority Do not just make sales. Read more from Former CIA Head to gain a more clear picture of the situation. Create customers – satisfied customers. Besides providing immediate gain in the first sale, satisfied customers help you build your business in other two important ways: 1. They become a reservoir of repeat buyers.

For some businesses that means repeat buyers for more than one product or service. For all companies, meaning buyers of products and services. 2. Automatically refer more business with you friends and business contacts. This is a very profitable business for you because it involves a loss of time or money to get it. Never promise more than Deliver Never make promises you can not (or not) keep.

Nothing alienates customers faster than something less than they expect from a commercial transaction. They will not do business with you again. And they will tell everyone they know about their bad experience – it makes you lose future customers. Tip: handle customer complaints quickly and with a positive attitude. The goal of preserving their relationship with the customer rather than complain about their immediate benefit from them. It will reward you later with more sales and referrals. Always give more than what customers expect “Over deliver” on quality and service. Always exceed the expectations of its customers. You will gain long-term loyalty. It also makes it difficult for competitors to steal customers from you – even if they have lower prices. Clients do not run the risk of an experience of uncertainty with a competitor, when they know they’ll get more than what they expect from you. Tip: Sorprenda its customers an unexpected value. If you sell products, include a “not yet announced bonus” with every order. If you sell services, get in the habit of doing something extra for each customer or client without charging for it. Customers know how much they are valued. Let your customers know they are always thinking about them. Communicate with them regularly. For example, create some special offers for existing customers only. And announce new products or services to them before announcing that the general market. Tip: Turn your customers into publicity agents. Develop an incentive for them to tell associates and friends about the value of their products or services. A backup of them is more effective than any amount of advertising – and is much cheaper. For example, reward them each time you refer someone who becomes a client. Your reward can be as simple as a credit toward your next order from you. You are in the business of customer satisfaction regardless of what products or services you provide. Satisfied customers is created will help you build your business to become repeat buyers and by referring new business to you from their friends and associates.

Art of Coaching

May 6, 2011


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Our life is a journey that has different stages and endless access to advertise adventures, climates unknown hidden paradises, secret emotions that host the traveler and provide refuge from all storms, but all directions and all paths have an unbreakable seal, none can be visited twice in the same way and none are alike. Our decision, our way, our choices that we experience today can be likened to believe or even make the effort to look the same, but this will never happen, something will have changed. We can even see that we meet two or more times with the same stone, but this will have a distinct edge, and our fall will always be different. Above all, how to get up we always offer a different level, highly opposed visions before, now appear as links in a continuous improvement. a other words, everything changes constantly, which can often happen is that we always camping on the same attitude, the same answer, and stereotypically look and react to each fact which is born and dies constantly before us. But what is the here and now? It is the experience so simple and so complex to be connected and in tune with our thoughts, our emotions, full integration with the scene you choose to participate, where our minds develop current processes and do not let the worries of the past invade nor worries about the future. The biggest challenge is to stay and act from the circumstances before us, to resist thoughtless behavior that we chose in the past, preventing the operator distraction and dominate us to discriminate between a current and a choice selection guided by entrenched patterns lead us to always represent the same role, provided the same role, whether it is appropriate to the scene or not applicable to him. If we allow ourselves to cross the world without the prejudices that we are constantly on it, if we allow ourselves to break away from stereotypical reactions and responses, internalization of the here and now we always presented a unique opportunity, as an exotic delicacy that we would experience, and while we can not compare, because it is unique and ephemeral a Rodolfo Mareg Writer

Coaching For Behavior Change

January 4, 2011


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The value of coaching to change behavior unsuitable is most useful to use coaching techniques to achieve change or elimination of behaviors described as disagreements and third pairs Pora While coaching behavior is only a step on the field coaching idea is the most widely used type of coaching. Most requests for coaching for executives and managers, involve changes in behavior. While this process can be very significant and valuable for top executives, may be even more useful for those who have a high potential to become future leaders. These are the people who have a long career ahead of and thereby increase their effectiveness in people management can have a very large impact idea because it is a process for the next 20 years, rather idea when work with executives close to where it can be withdrawn at a effect next year. Often people ask, “Can executives really change their behavior?” The answer is definitely yes, if you are genuinely interested in it. a In the top of the main organizations, even a small positive change in behavior can have a big impact on everyone in the organization. From an organizational perspective, the fact that an executive is trying not to change anything (and is being a role model for personal) may be even more important than the trachea represents is trying to change. A key message for all slab CEOA trachea in organizations is “to help others to develop must be developed first” to the mission of an executive coach is to help the woman leader to succeed long-term positive and measurable changes behavior.